Elsa joined Galt in 2021 with over 20 years of leadership experience successfully spearheading large-scale projects and organizational turnarounds. She specializes in strategic planning, operations management, governance, customer relations, and culture building. Her signature participative style fosters a collaborative environment where teams are actively engaged, and their shared solutions result in premium customer experiences. Elsa holds an MBA in International Marketing from the University of Louisiana at Lafayette, as well as certifications in PROSCI and mediation.